March 4-9, 2007
The Gateway Hotel & Conference Center, Ames
The IBA Consumer Credit School (CCS) is an intense one-week program that is held once a year in March. The purpose of the school is to prepare consumer credit personnel who want to broaden their consumer credit knowledge or who have not been exposed to formal consumer credit education, to serve effectively and profitably as consumer credit officers. Forty-eight bankers from all regions of the state attended the school this year.
The curriculum covers topics that all Consumer Lenders should know, beginning with Evolving and Future Retail Banking Markets and ending with Collections. The students receive points for quizzes, an idea paper and the final exam during the week. To successfully complete the school, students must attend all classes, participate in class discussions, and score 70 percent or better on their cumulative points.
Sunday, upon arrival, the students are given a pretest. This test does not contribute to their final score, but provides a benchmark of the knowledge they have when they arrive at the school.
Stephanie Neighbor, Farmers State Bank, Marion, School Director
Doug Lago
The School began on Sunday afternoon with Doug Lago, Executive Vice President and Director of Emmet County State Bank, Estherville, instructing the Revolving Retail Banking Market and Loan Administration. Lago continued throughout the week teaching Loan Closing, Consultative Sales and Service and facilitating Case Studies and Role Playing. In addition, Doug is very involved with the school and serves as Curriculum Director for the school.
Monday’s classes covered Direct/Indirect Lending and Open End Credit taught by John Linch, Vice President, First National Bank in Ames. Credit Insurance, taught by Bill Welling, District Sales Manager for US Bank followed. Lynn David, President of Community Bank Consulting Services, Inc. in St. Louis, Missouri rounded out the day with a Human Resource module and an interactive Disc Profile in the evening. The Disc Profile gives the students the opportunity to see different personality types that they will encounter, not only at the school, but in the workplace.
John Linch
Lynn David
Bill Welling
Tuesday began with the first of three 10 point quizzes that were designed to cover information learned the previous day. Following the quiz, Tom Flynn from the Belin Law firm in Des Moines spoke on Bankruptcy, Dodie Bauman, Compliance Manager, Iowa Bankers Association instructed the students on Consumer Compliance and Micah Taintor, Commercial Banking Officer at First National Bank in Ames discussed Application Generation and Application Investigation.
Tom Flynn
Micah Taintor “drives home a point” in his lecture!
Dodie Bauman
Taintor and advisory board member Chad Simington, Farmers Savings Bank, Milford, role play in Application Generation
Wednesday classes included Credit Reporting, taught by Dan Johnson, Vice President and Branch Manager of United Bank & Trust Company in Hampton. Taintor and Lago followed with Evaluation Quality Assurance and the rest of the afternoon consisted of Role Playing, a favorite with all the students and faculty members
Dan Johnson
Role Play Groups
The last full day of school consists of Funds Management & Loan Pricing/Structuring and Analyzing Financial Statements led by Eric Newton, President and CEO of Iowa Bank in Bellevue.
Eric Newton
The rest of the afternoon the students present their case studies during the Consultative Sales and Service module led by Doug Lago. Skits are presented by each group, showing how sales and service serves as an important function of the lending process.
The final two modules on Friday are Collections, taught by Jeff Akers, Vice President, MidWestOne Bank, Oskaloosa and Customer Service Mystery Shopping, taught by John Linch, Vice President, First National Bank in Ames.
Jeff Akers
At the end of the week, an election is held to select students from the class to serve on the advisory board. This year the following students were selected by their peers, Donna Korkow, Polk County Bank, Johnston and Caleb Fritzler, First Citizens National Bank in Mason City.
In addition, the class is given a post test on all the material that has been presented during the week. Everyone successfully completed the course with six students graduating in the top 10 percent of their class. They were Julie Besgrove, Brian Davis, Caleb Fritzler, Trenton Haman, Jody Lyon, and Kelsey Redlinger.
The 2007 Consumer Credit School Graduating Class
The week is long and intense, but the hard work pays off with each individual taking home a greater knowledge of their industry and the Consumer Credit process. During the week, friendships have been made, and networking has been established with other students across the State.
The 2008 session will be held March 2-6, 2008 at The Gateway Hotel and Conference Center, Ames. For additional information and registration forms on the Consumer Credit School, please contact Robbie Adelman, radelman@iowabankers.com or 515-286-4375 at the Iowa Bankers Association.
2008 Registration Fees
Double Single No Housing
Member $1,400 $1,570 $1,325
Nonmenber $1,800 $1,920 $1,675
Tuition includes registration, tuition, housing, meals and materials
