Iowa Bankers Insurance & Services, Inc. Iowa Bankers Mortgage Corporation
Iowa Bankers Association
8800 NW 62nd Avenue
Johnston, IA 50131
Toll-Free: 800-532-1423
Local: 515-286-4300
Fax: 515-280-4140

Event Detail

Event Description

How successful do you expect your tellers to be? How successful do they want to be? How big is the gap between what you want and what they deliver on?

It's a fact: Coaching your tellers decreases teamwork issues, teller drawer outages, compliance/audit infractions and customer dissatisfaction. This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching. Looking for ways to encourage your tellers to cross-sell and knock it out of the park with sizzling customer service? Tune in and find out how to do just that. Do you wonder if some of your teller staff is just showing up instead of stepping up? Get busy putting effective coaching to work on your teller line.

This program will help you see how you can put coaching techniques into your leadership skills and get positive and meaningful results.

What You Will Learn

  • Collaborate with you about what it means to succeed in this position
  • Self-evaluate if how they act and how they learn is getting the job done
  • Increase their professional maturity
  • Act and dress appropriately
  • Make a positive and memorable impression on the customer
  • Appropriate cell phone usage during work
  • Follow proper procedures when handling cash and cashing checks
  • Stay on top of what is required to be in-line with all audit and compliance matters
  • Spot opportunities with customers to cross-sell the right way
  • Elevate skills around balancing
  • Seek and accept feedback

Who Should Attend?

Head Tellers, Teller Supervisors, Branch Managers and Trainers can all benefit from this webinar.

Instructions

Live Plus Five - $265
Register for the live event and get five days access to the OnDemand Playback. You'll have opportunity to ask questions during the presentation and be free to review the content for the next five business days. Registration also includes links to presenter materials, handouts, and pdfs.

OnDemand Recording Only - $295
Includes a weblink for unlimited viewing for 6-months after the date of the webinar as well as a link to handouts. Does not include live session.

CD-ROM and Hardcopy Handouts - $345

CD-ROM plus Hardcopy Handouts. Does not include live session.

Live Plus Six - $365
Attend live; includes six months access to OnDemand playback. Combine the advantages of live attendance with an unlimited number of replays for the next six months.

Premier Package - $395
Includes all three options above. Live session, OnDemand Weblink, and CD-ROM plus Hardcopy Handouts.

Additional Locations
Want your branches to participate? Facilities within your organization will be able to participate without the travel costs of coming to one location.

Webinar (05/06/21 1:30PM - 3:30PM)


Online Registration

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Iowa Bankers Mortgage Corp. (IBMC) offers the products & experience Iowa banks need in the secondary mortgage market.

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Iowa Bankers Insurance & Services (IBIS) offers Iowa banks a full line of insurance products.

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