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IBA Member Spotlight: Brianna Dean

Archived Industry News:IBA Member Spotlight: Brianna Dean

Last Updated: 7/23/2020 1:02 PM

College Job Helps Dean Develop Customer Service Skills

While working on her accounting degree at Iowa State University, Brianna Dean had a part-time job that also helped her develop important career skills. She sold jewelry at an Ames store where she learned valuable customer service skills. “Selling jewelry really teaches you how to make connections with customers, and how important good customer service is, just as it is in banking,” Dean said.

Today Dean is vice president and cashier at State Bank in Spencer. 

How did you get into banking as a career?  
The opportunity came up to start with State Bank right after I graduated from Iowa State. It was something I had been looking for — a family-owned business where I could put my accounting knowledge to use. I started as a customer service representative, gradually learning the cashier’s role.

Prior to your current role, what was the most unusual or interesting job you’ve ever had, and what lesson did it teach you that you still use today?
I worked at a jewelry store when I was in college in Ames. Selling jewelry really teaches you how to make connections with customers, and how important good customer service is, just as it is in banking.

What is your best elevator pitch for why banking is a great career?
Banking lets you connect with a lot of customers on a personal basis and those customers learn to trust you. Being able to help multiple people on multiple levels brings great fulfillment of this career.

How does getting involved with the Iowa Bankers Association help you and your bank?
I have completed the IBA Leadership Institute along with many trainings that have benefited myself and the bank. The IBA is also a great source for guidance in my HR role.

When you’re not at work, what do you like to do most?
Spending time with my three kids and husband — usually outside! I also enjoy a great baking day!

What is a quote or guiding principle you live by?
 There’s always more to learn. | Don’t wish time away.

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