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IBA Member Spotlight: Tammy Fleming

Archived Industry News:IBA Member Spotlight: Tammy Fleming

Last Updated: 5/26/2021 10:48 AM

Fleming Driven to Keep Customers Happy

Tammy Fleming says she learned a lot about being a successful banker by waiting tables. She said that role taught her to multitask while keeping a focus on keeping her customers happy. “The better job I did, the more they liked me and the more they tipped,” she said. “The more my clients like me today, the more they ‘tip’ me by referring their friends and family.”

Today, Fleming is vice president and trust officer in the wealth management department at Community Bank & Trust in Waterloo.

How did you get into banking as a career?
After high school, I tried college but it wasn’t for me so I applied for a teller position and loved it.

Prior to your current role, what was the most unusual or interesting job you’ve ever had, and what lesson did it teach you that you still use today?
It is not unusual, but the job that taught me lessons that I still use today was being a waitress. You always have to be “game on” — multitasking by greeting customers, taking orders, serving and cleaning up all while keeping every customer happy. And the better job I did, the more they liked me and the more they tipped. The more my clients like me today, the more they “tip” me by referring their friends and family.

What is your best elevator pitch for why banking is a great career?
Banking is a more diverse career than most people think. If your passions lie in serving your community by helping people make good financial decisions to start a savings plan, buy a house, open a business or even plan for retirement, then a banking career is for you.

How does getting involved with the Iowa Bankers Association help you and your bank?
Iowa Bankers Association has provided me with valuable tools and information to do my job better by keeping me up to date on the changing regulation and current news in my industry by allowing me to subscribe to an individualized selection of publications.

When you’re not at work, what do you like to do most?
Outside of work, I love any outdoor activity or reading a good book.

What is a quote or guiding principle you live by?
Always shoot for the stars because regret is a far worse feeling than failure.

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