August 4, 2026
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9:00 am
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4:00 pm
Operating a branch is more challenging than ever. Along with processing transactions and providing great customer service there is cash management, fraud prevention, compliance issues, handling customer disputes, and even emergency response. Let us help you keep your branch running smoothly. This program will fulfill annual training requirements for security, Regulation CC, and BSA.
What You’ll Learn
- Managing cash
- Legal issues of checks
- Types of fraud to be on the watch for
- Regulation CC – Holds
- BSA red flags and referral process
- FDIC insurance signage in your branch
- Handling affidavits for Reg E claims, check loss, and other customer losses
- Giving out proper disclosures at new accounts
- Security issues in the branch
- Active shooter response
- Branch opening, closing, and surprise audit procedures
- Template for your branch procedures – take out stuff and put stuff in to tailor your manual
Who Should Attend
This session is ideal for branch operations, retail operations, compliance, branch managers, and branch staff.