Coaching EQ: HR’s Role in Developing Emotionally Intelligent Leaders Webinar

Emotional intelligence (EQ) is a critical driver of leadership effectiveness, team dynamics, and workplace culture. In this session, we’ll explore how HR professionals can champion EQ development through coaching strategies, talent initiatives, and everyday interactions. Learn practical tools to identify EQ gaps, coach with emotional insight, and foster a culture where empathy, self-awareness, and connection thrive.

What You’ll Learn

• Recognize the role emotional intelligence plays in building trust and driving performance in financial institutions
• Identify EQ skill gaps that commonly surface in leaders, managers, and frontline teams
• Explore how HR can coach and support leaders in applying emotional intelligence to client interactions and team management
• Apply practical coaching techniques to enhance self-awareness, empathy, and composure under pressure
• Integrate EQ development into leadership pipelines, performance evaluations, and succession planning
• Promote a culture of emotional intelligence that supports strong customer relationships, regulatory readiness, and employee engagement

Who Should Attend
This session is ideal for all HR professionals that work in talent management and development, senior leaders of the institution, and anyone in a training role.