This session provides a comprehensive overview of how exception handling, disputes, and error resolution work under FedNow® and RTP®. Learn the rules, responsibilities, and best practices to protect your institution while maintaining customer trust.
We’ll explain how Regulation E applies to credit-push instant payments, the key differences between FedNow® Service Operating Procedures and RTP® Rules, and the responsibilities of both sending and receiving institutions. Attendees will also learn strategies for handling unauthorized claims, responding to customer disputes, and documenting resolutions effectively.
With real-world examples and case scenarios, this course will prepare your team to confidently navigate the most challenging aspects of error and dispute management in instant payments.
What You’ll Learn:
- How error resolution differs in FedNow® vs. RTP®
- The role of Regulation E in instant payment disputes
- Responsibilities of sending and receiving institutions in error cases
- Exception handling processes for real-time payments
- Best practices for managing customer communications and resolving disputes efficiently
- Documentation and compliance requirements for resolution tracking
Who Should Attend?
This session is ideal for operations teams, compliance officers, risk managers, customer service staff, and executives responsible for instant payments oversight and dispute handling.