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IBA Member Spotlight: Amy Whitaker

Banking a Long-Term Commitment for Whitaker

AMY WHITAKER 7428Twenty-five years ago, Amy Whitaker started her banking career as a bookkeeper, working mainly in back office operations. She also worked part time as a waitress early in her career, which she says helped tremendously in developing customer service skills and building relationships with customers.

Today, Whitaker is a vice president at Mediapolis Savings Bank, working in deposit operations — payments and electronic banking. “A career in banking allows you to make a difference in the communities you serve,” she said.

How did you get into banking as a career?

I began my career at Mediapolis Savings Bank 25 years ago after attending college at the American Institute of Business in Des Moines. I was hired as a bookkeeper and worked primarily in back office operations.

Prior to your current role, what was the most unusual or interesting job you’ve ever had, and what lesson did it teach you that you still use today?

Working as a waitress in high school, college and early in my banking career gave me a real advantage in banking — learning to provide outstanding customer service and build relationships that create confidence in the service provided.

What is your best elevator pitch for why banking is a great career?

A career in banking allows you to make a difference in the communities you serve. Community banks invest in strengthening their communities through the services they provide, volunteerism and commitment to their customers — making those communities great places to live.

How does getting involved with the Iowa Bankers Association help you and your bank?

The IBA provides such great opportunity for education, advocacy and peer connection. I have gained tremendously in my career through these opportunities.

When you’re not at work, what do you like to do most?

I enjoy time with my family at home or on a camping trips, kayaking or ATV riding.

What is a quote or guiding principle you live by?

Whatever you do, work at it with all your heart, as working for the Lord, not for men.

— Colossians 3:23