Desire to Help Others Propels Holtz in Banking
After starting out working at a grocery store as a cashier and then in the bookkeeping department, Cathleen Holtz applied to work as a teller at a local bank. Sixteen years later, she is still at Fidelity Bank & Trust in Maquoketa, but now she is the customer service representative supervisor.
Holtz uses lessons she’s learned throughout her life to better serve her customers. “Although I do not have a college degree, my previous life experiences and the years here at the bank have taught me great skills that I use in my every day job. I have always loved working with numbers and enjoy helping others.”
How did you get into banking as a career?
A job opportunity opened in the Maquoketa Branch for a teller, so I applied and here I am 16 years later.
Prior to your current role, what was the most unusual or interesting job you’ve ever had, and what lesson did it teach you that you still use today?
I first started out working at Jack & Jill Grocery store as a cashier. It was a great learning about customer service and getting to know the customers. I then went into the bookkeeping department for the grocery store and worked with numbers, which I loved to do.
What is your best elevator pitch for why banking is a great career?
There is so much to know in our banking world today, but when you have a career in banking, you gain so much knowledge of many parts of the bank. The biggest lesson to learn is how to work with our customers and help them understand banking also.
How does getting involved with the Iowa Bankers Association help you and your bank?
The IBA helps with many areas in our bank, but for me, it is the training resources they offer us that are most informational.
When you’re not at work, what do you like to do most?
I enjoy spending time with my family and friends, especially my three granddaughters. I love to watch movies, do a little reading and help others who need help.
What is a quote or guiding principle you live by?
Believe in yourself always and have faith!