Klostermann: Something for Everyone in Banking
While working at a grocery store at the customer service desk, Cole Klostermann learned how to handle in-store issues and money services. Even more important, he learned “that finding a way to get things done and staying level-headed were very important qualities.” After that, he completed an internship that made him realize that banking would allow him to use those qualities and help people.
Now, Klostermann is a credit officer in the loan department at Fidelity Bank & Trust. “Banking is more than just opening a checking account or making a loan. It has tons of career options available, many of which have nothing to do with math or money at all. There really is something for everyone,” he said.
How did you get into banking as a career?
I completed an internship at Fidelity in my last semester and enjoyed it enough that I wanted to return post-graduation.
Prior to your current role, what was the most unusual or interesting job you’ve ever had, and what lesson did it teach you that you still use today?
I worked a customer service desk role at a grocery store that handled in-store issues as well as a variety of money services including money transfers and check cashing. I learned that many of our customers were using our money services either under duress, or they simply really needed us to be able to accommodate their requests. This taught me that finding a way to get things done and staying level-headed were very important qualities.
What is your best elevator pitch for why banking is a great career?
Banking is more than just opening a checking account or making a loan. It has tons of career options available, many of which have nothing to do with math or money at all. There really is something for everyone.
How does getting involved with the Iowa Bankers Association help you and your bank?
The IBA is a great resource because it: 1) can relay information on upcoming legislation changes, 2) provides webinars for training, and 3) employs staff that can answer questions about prudent lending practice/existing regulations.
When you’re not at work, what do you like to do most?
I enjoy playing baseball in the summers and spending time with friends and family.
What is a quote or guiding principle you live by?
If your reason for doing something is because “we have always done it this way,” then you need to find a new reason.