Driscoll Helps Customers Understand Banking
Erika Driscoll managed several businesses before starting her banking career. Management taught her that everyone learns in different ways, which guides how best to both train and manage them in their positions.
Today Driscoll is a customer service representative at First Central State Bank in DeWitt. “Banking is a great career because it is something that everyone needs and is something that is always advancing,” she said. “It is also something that not a lot of people understand fully, so I love that I get the chance to help people feel more comfortable and better understand banking.”
How did you get into banking as a career?
Started as a teller in Eldridge.
Prior to your current role, what was the most unusual or interesting job you’ve ever had, and what lesson did it teach you that you still use today?
The most interesting job I have had was managing multiple businesses in Clinton, it taught me that not everyone learns the same. Sometimes you have to train people differently. Some people are very hands on and others learn by listening and some take a lot longer to catch on than others.
What is your best elevator pitch for why banking is a great career?
I think that banking is a great career because it is something that everyone needs and is something that is always advancing. It is also something that not a lot of people understand fully, so I love that I get that chance to help people feel more comfortable and better understand banking.
How does getting involved with the Iowa Bankers Association help you and your bank?
It is a great learning tool for us to use and they are always developing new resources for us to advance.
When you’re not at work, what do you like to do most?
Spending time with my son and husband.
What is a quote or guiding principle you live by?
“We need to accept that we won’t always make the right decisions, that we’ll screw up royally sometimes ― understanding that failure is not the opposite of success, it’s part of success.”