Smith: Helping Customers Is Rewarding
Ever since her first job at a bowling alley, Jordan Smith has worked to give her customers the best experience possible. There, she learned “that you can enjoy what you do, who you work with and the customers that come with it.”
Now, Smith is a customer service representative for First Central State Bank in Clinton. “It can be rewarding helping customers with their financial needs,” she said. “They trust us to help them with big steps in their lives — buying a car or a house, merging accounts because of marriage, or opening a savings account for their kids.”
How did you get into banking as a career?
I started as a part-time teller, here, at FCSB. A few months later, I was promoted to full-time teller. After two years, a customer service position was available, and I was fortunate enough to get the job!
Prior to your current role, what was the most unusual or interesting job you’ve ever had, and what lesson did it teach you that you still use today?
Not too unusual, but my first job was at a bowling alley throughout high school and some of college. I loved my co-workers, customers and bosses. It taught me that you can enjoy what you do, who you work with and the customers that come with it.
What is your best elevator pitch for why banking is a great career?
Banking offers many great advantages! It can be rewarding helping customers with their financial needs. They trust us to help them with big steps in their lives — buying a car or a house, merging accounts because of marriage, or opening a savings account for their kids.
How does getting involved with the Iowa Bankers Association help you and your bank?
The IBA is an advocate for the Iowa banking industry and makes a positive difference for our banks and communities. They help us keep up to date with the latest changes in banking, allowing us to provide great service to our customers!
When you’re not at work, what do you like to do most?
During the summer, my boyfriend and I go racing at the dragstrip. That takes up most of our weekends! During the winter, you will catch us at the bowling alley throwing a strike or two. We always have to be doing something!
What is a quote or guiding principle you live by?
Be kind. You never know the battles others are fighting.