Garcia Leans on Empathy in Banking Career
Customer service has played a large role throughout Stacie Garcia’s career. Prior to joining the banking industry as a teller, she worked as a cashier at a retail store. In that role, she learned to empathize with her customers “even on the worst days.”
Today, Garcia is lead customer service representative at Rock Valley-based Peoples Bank in Jasper, Minnesota. “Banking allows you to help people as well as be involved in the community,” she said. “Working for a local bank, you get to be a part of helping your customers succeed and meet their financial goals.”
How did you get into banking as a career?
All throughout my life, I’ve enjoyed working with numbers and financial information and always strived to better myself. I applied for the teller position and have enjoyed every aspect of this career.
Prior to your current role, what was the most unusual or interesting job you’ve ever had, and what lesson did it teach you that you still use today?
I was a cashier at retail store and it always presented challenges to me to give the best customer service even on the worst days. The lesson learned is always give others the benefit of doubt, because you never know what they are dealing with in their lives.
What is your best elevator pitch for why banking is a great career?
Banking allows you to help people as well as be involved in the community. Working for a local bank, you get to be a part of helping your customers succeed and meet their financial goals.
How does getting involved with the Iowa Bankers Association help you and your bank?
Being involved with Iowa Bankers Association helps the bank and myself stay connected to what is happening in banking from rules and regulations to creative ways to engage customers.
When you’re not at work, what do you like to do most?
I have a 10 year old son who is very active in sports. My free time is focused on our time together. I enjoy watching him learn and succeed at his passions. I also have a cat and have family and friends that I love spending time with.
What is a quote or guiding principle you live by?
“Never let pride be your guiding principle. Let your accomplishments speak for you.”
— Morgan Freeman