Servicing mortgage loans is a difficult and complex process, with many laws and regulations with which to comply. These rules can be very tedious and detailed, so careful compliance efforts are critically important. Regulators are looking very carefully at both how servicers are servicing loans, as well as which borrowers receive what type of treatment. In other words, fair lending and UDAP/UDAAP concerns are at the forefront.
Mortgage Servicing Compliance Requirements and Updates – Part 1
August 28, 2025 | 10:00 am – 12:00 pm CDT
What You’ll Learn
- Current and recent developments – changing regulatory expectations
- RESPA’s detailed servicing requirements, including amendments and FAQs
- Force-placed insurance
- Error resolution and information request requirements
- Default management requirements: early intervention requirements, access to personnel, continuity of contact, and the loss mitigation application process
- Loss mitigation principles – regulators’ primary concern
Mortgage Servicing Compliance Requirements and Updates – Part 2
September 3, 2025 | 10:00 am – 12:00 pm CDT
What You’ll Learn
- Reg. Z requirements, including periodic statements, payoff statements, and escrows • Flood insurance escrow requirements
- Force-placed insurance
- Foreclosure provisions
- Debt collection, including the FDCPA and Reg. F
- Fair lending and UDAP/UDAAP issues
Who Should Attend
Anyone involved in the servicing and loss mitigation efforts within mortgage lending, including loss mitigation counselors, processors, and customer service representatives, as well as risk managers, compliance professionals, auditors, and legal staff.