Without a doubt, the staff plays a lead role in your institution’s daily play, up front and center. Faced with handling impressive sums of cash and, most likely, making more decisions than the lenders, tellers are the key to exceptional customer service. These players require an excellent director, a superior supervisor to deliver a top performanc
The job responsibilities of a head teller can vary from one bank to another. In some companies, this supervisor works full-time, functioning as a “working supervisor”, with little time for the actual overseeing of the team. Head tellers in progressive banks primarily coach, schedule, train, and problem-solve. Superior supervisors are accomplished in decision-making, problem-solving, planning, delegation, and meeting management, as well as motivating, training, and developing staff through feedback, collaborative performance planning, and goal setting. The leadership provided by the frontline supervisor is critical to employees’ success enabling them to perform productively and effectively.
The frontline positions in your financial institution are, without question, one of the most important roles carried out each day. They have the most opportunity to reflect the bank’s care and concern for customer service. Therefore, they require a well-trained leader. Take the lead and take responsibility for developing a dynamic staff.
Your leadership is critical to the success of the frontline staff to perform productively and effectively. That responsibility, along with countless others, falls on the shoulders of the supervisor.
What You’ll Learn
- Managing Time and Interruptions
- Building Rapport with Your Manager
- Using Tools that Enhance Efficiencies and Results
- Making Training Stick
- Giving and Receiving Effective Feedback
- Enhancing Your Managerial Presence
- Creating a Motivating Work Environment
- The Essentials of Effective Teaming Relationships
Who Should Attend
Head tellers, branch managers, teller trainers can all benefit from this webinar.