Most customers prefer single service providers for all their important needs and challenges. However when it comes to their finance needs, very few banks are effective at presenting themselves as a single service provider and struggle to coordinate wholistic solutions. Banks ideally would like to be a “one stop shop” for their customers but fail to properly engage their staff and their customers. The easiest way to grow your Bank is by offering more valuable solutions to your existing customers and improving collaboration between departments.
At the conclusion of this session participants will understand how to explore their customers broader needs, offer more valuable solutions and create highly effective market teams across the bank.
Target Audience: All employee involved in the customer service areas of the bank