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What to Do When a Customer Dies Webinar

July 22, 2021 10:00 am - 12:00 pm

Ironically, when a financial institution learns a deposit or loan customer has died, confusion and dread seem to be the normal reaction. We’ll walk you through the best practices when dealing with a customer’s death – both on the deposit side and the loan side, as well as unique issues that can arise when doing business with the decedent’s estate. This webinar provides information on best practices, rather than the unique features of any state’s probate laws.

Topics of Discussion
What documents are required upon the death of an individual?
What actions should your financial institution take on deposit accounts owned by the decedent?
How should your financial institution deal with the decedent’s estate?
What should your financial institution do if there isn’t an estate?
How should your financial institution handle “death” as a default on a loan?
How will the new mortgage servicing rules impact mortgage loans where the borrower has died?
What does every lender need to know about doing business with the borrower’s estate?
What steps can your financial institution take to protect its collateral after the borrower has died?
How should your financial institution handle issues of guarantors, setoff and insurance once the borrower has died?
How does the death of a key person affect the borrowings of Corporations, Partnerships, Limited Liability Companies, Trusts and other legal entities?

Who Should Attend?
New account representatives, personal bankers, customer service representatives, lenders and loan operations personnel.


Live Plus Five – $265

Register for the live event and get five days access to the OnDemand Playback. You’ll have opportunity to ask questions during the presentation and be free to review the content for the next five business days. Registration also includes links to presenter materials, handouts, and pdfs.

OnDemand Recording Only – $295
Includes a weblink for unlimited viewing for 6-months after the date of the webinar as well as a link to handouts. Does not include live session.

CD-ROM and Hardcopy Handouts – $345

CD-ROM plus Hardcopy Handouts. Does not include live session.

Live Plus Six – $365
Attend live; includes six months access to OnDemand playback. Combine the advantages of live attendance with an unlimited number of replays for the next six months.

Premier Package – $395
Includes all three options above. Live session, OnDemand Weblink, and CD-ROM plus Hardcopy Handouts.

Additional Locations
Want your branches to participate? Facilities within your organization will be able to participate without the travel costs of coming to one location.