During this program, we will cover all the junk fee issues, regulatory issues, and account ownership issues that have caused our institutions losses and exam problems. Learn the importance of tracking fees and making sure that you don’t have useless fees on accounts. Also learn how the CFPB weighs in on reopening closed accounts and giving our customers information about their accounts.
What You’ll Learn
- Reopening closed accounts
- Giving customers information on their accounts promptly
- Recurring overdraft fees
- Authorize positive and settle negative debit cards and overdrafts
- Regulation E: stop payments, error investigation, and resolution
- Transfers from savings on overdrafts
- Regulation DD on product changes
- Deposit disclosures – what ownership types get what?
- FDIC Insurance changes effective April 1
- Update on beneficial ownership
- Old practices – affidavits of loss on CDs
- Handling POAs, estates and trusts
- Deceased accounts best practices
- Regulation CC myths: You can hold a treasury or cashier’s check – learn how
Who Should Attend
Compliance Officers, Deposit Operations, Branch Administration, Training, Deposit Branch Staff, and Management will all get value from this course.