Learn the importance of tracking fees and making sure that you don’t have useless fees on accounts. Learn how the CFPB weighs in on reopening closed accounts and giving our customers information about their accounts. This is a fast-paced class covering a myriad of issues your financial institution faces in 2025.
What You’ll Learn
- Reopening closed accounts
- Giving customers information on their accounts promptly
- Recurring overdraft fees
- Authorize positive settle negative on debit cards and overdrafts
- Regulation E: Stop payments, error investigation, and resolution
- Transfers from savings on overdrafts
- Regulation DD on product changes
- Deposit Disclosures: What ownership types get what?
- FDIC digital logo changes effective May 1
- Update on beneficial ownership
- Old practices – affidavits of loss on CDs
- Handling POAs, estates, and trusts
- Deceased accounts best practices
- Regulation CC: Updated numbers and compliance requirements
Who Should Attend
This session is ideal for compliance officers, deposit operations, branch administration, training, deposit branch staff, and management.