Many head tellers are teaching the next generation of tellers who will go on to manage our financial institutions in the future. You will learn the importance of cash handling, the legal issues behind checks, how to place holds, and many security and fraud procedures. Learn how to stay in compliance, minimize fraud and help new tellers at their jobs.
This program will complete training requirements for: BSA, Regulation CC, and Security. You will receive Certificates of Attendance, a recording of all sessions, and a Teller Handbook.
What You’ll Learn
Section I: Cash Handling (Leslie Nicely)
During this section, we will look at counting currency, protecting your drawer, balancing, and all things cash. You will learn how to detect counterfeit currency and prevent loss for your financial institution. Learn how to train new tellers in a “why we do some of the things we do when it comes to cash handling” format.
Section II: Checks and Legal Issues (Deborah Crawford)
During this section, we will look at UCC 3 and 4 and learn the rules behind endorsements, stop payments, cashiers checks, and deceased owner’s checks. Learn about the rules for checks and how to prevent fraud.
Section III: Regulation CC (Deborah Crawford)
Learn how to place holds on checking accounts for compliance and security. What are the rules for new accounts, holds, counting days, and forms. You will learn how to make decisions and execute the hold properly.
Section IV: Security, Fraud, and BSA Red Flags (Leslie Nicely)
Our final section is on security and BSA. Learn how to handle yourself in a robbery and active shooter scenario. Learn your role in protecting the financial institution from money laundering. Questions that have to be asked and answered by account holders when transacting for the elderly and other vulnerable customers.”
Who Should Attend
This session is ideal for head tellers, teller supervisors, tellers, branch managers, and training.