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BSA and OFAC Training for Customer Service Representatives Webinar


Your staff members must understand the importance of helping BSA detect financial crimes through referrals and identification of suspects. The regulators expect your staff to have job-specific training on all aspects of BSA and job-specific training for their individual roles. This program will serve as that training for 2024.

What You’ll Learn

  • Overview of BSA and OFAC
  • Currency Transaction Reports and Tricky Customer Questions
  • Suspicious Activity Referrals to BSA
  • Customer Identification Programs and Customer Due Diligence
  • Beneficial Ownership Update
  • Recordkeeping for Monetary Instruments and Funds Transfers
  • What is Money Laundering?
  • What is Structuring?
  • Hot Financial Crimes and BSA Referrals
  • OFAC Blocking and Rejecting
  • Checking OFAC and Using the Sanctions Lists

Who Should Attend
Customer Service Representatives, Call Center, Personal Bankers, Branch Staff, BSA, Compliance, OFAC, and Training