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Creating Exceptional Client Experiences Webinar


How do you deliver value while creating amazing experiences for your depositors? Wow them with an exceptional service experience. Depositors who feel a connection to the people who wait on them feel valued. In this webinar, learn to practice depositor advocacy to earn client loyalty. These are the customers who will and will not only increase their relationship with the institution but will also recommend the institution to their family and friends.

Good service is vital to the success of any institution. Employees may execute the transactions accurately and be polite and courteous, but do we go the extra step to meet the depositor’s needs? Do we put ourselves in their shoes to determine what actions will ensure the experience is extraordinary? The success of the relationship is in the hands of the people who wait on depositors every day.

In this webinar, you’ll learn how to grow relationships with depositors using the three benchmarks of exceptional service. You’ll understand the importance of being authentic, and how to say the right thing the right way. Depositors like to do business with someone who will go above and beyond to help them through a complicated situation. These are the customers who will increase their relationship with you, and recommend your institution to family and friends.

What You’ll Learn:
– Advocate for the Depositor
– Expectations that Produce High Satisfaction
– Listen for Meaning
– Ingredients for a WOW experience
– What Messages are you Sending?

Who Should Attend?
Frontline employees responsible for handling client needs, call center representatives, trainers, and those responsible for managing these employees will all benefit from this webinar.