This fast-paced, dynamic webinar is designed for financial institutions serious about taking customer service up a notch. We will equip you to raise the bar when it comes to getting employees on board and revved up, while delivering value and creating amazing experiences for your customers. Come learn how to wow your customers with genuine interest and care, while providing a meaningful, memorable experience each and every time.
Aimed at all frontline staff, teller supervisors, tellers, call center, customer service reps and branch managers, this program will allow participants to excel at creating a service experience that wows the customer.
What You’ll Learn
- Being Authentic
- The ingredients for a WOW
- Creating an engaged employee
- Training for engagement
- Coaching and support
- Engaging the customer from day one
- Becoming a Solution Driven Institution
- How to Increase Efficiency without Making the Customer Feel Rushed
- Tips on Unexpected Extras that Wow the Customer
- Creating a Culture of Excellence
Who Should Attend
Frontline staff, teller supervisors, tellers, call center, customer service reps, and branch managers will benefit from this information packed webinar.