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Deposit Regulation Training for Customer Service Representatives Webinar

August 27, 2024 10:00 am - 12:00 pm

This regulatory review completes your financial institution’s annual training requirements. It also helps the front line understand that we can be fined and sued if we do not follow our regulatory responsibility.

During the webinar, each regulation will be discussed spotlighting the front-line issues and how to handle them. It will help your staff determine if we are in regulation and, if so, to determine the course of action.

You will be amazed how focused training on front-line issues will take you from zero to hero with your regulators.

What You’ll Learn

  • Expedited Funds Availability Act (Reg CC) Update on Holds and Disclosures
  • Electronic Funds Transfer Act (Reg E) revisions and understanding your customers’ rights on unauthorized access
  • Unfair and Deceptive Acts and Practices
  • Truth in Savings Act (Reg DD) – Spotlight on disclosures and answering customer questions about rates and APY
  • Identity Theft (FACT Act)
  • Unlawful Internet Gambling on Business Accounts (Regulation GG)
  • Disclosures
  • Hot Compliance Issues and Highlights for 2024

Who Should Attend
This webinar will benefit compliance officers, customer service representatives, new accounts representatives, personal bankers, telephone call centers, training, branch operations, branch administration, branch managers, and assistant branch managers.