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Fair Banking or Good Customer Service: Are They the Same? Webinar

August 8, 2024 1:30 pm - 3:00 pm

Fair lending programs have been in place for decades. As the name suggests, they focus largely on an institution’s lending practices. Fair banking, on the other hand, is intended to hold everyone in the organization accountable for the treatment of customers, the institution’s role in the community, and prevent unethical sales practices.

Recent regulatory enforcement actions against Wells Fargo, US Bank, and Regions are key indicators for the importance of prioritizing fair banking practices in your institution. You’ll come away from this live-streaming webinar with the tools you need to incorporate, manage, and measure fair and responsible banking practices.

In addition to covering what fair banking is and why your FI needs to address it, we’ll also dive into how responsible and fair banking practices can help your institution:

  • Withstand regulatory scrutiny
  • Improve risk management processes
  • Enhance customer relationships
  • Strengthen your brand and reputation within your community

What You’ll Learn

  • Learn the key elements of fair banking and how incorporating fair banking practices can improve your institution’s ability to withstand regulatory scrutiny
  • Find out how to incorporate the results of your Fair Lending, UDAAP, and CRA risk assessments into a more comprehensive, fair, and responsible banking risk assessment
  • Gain proactive strategies for implementing and mitigating fair banking requirements
  • Come away with tips to ensure your entire organization is accountable for their role in creating a fair banking environment
  • Learn from recent enforcement actions and how to avoid common fair banking challenges

Who Should Attend
This program has been designed for those working in compliance and would be particularly useful for Compliance Officers, Senior Management, Risk Managers, and Retail and Lending Leaders.