This session will include breakout rooms where you will get the opportunity to collaborate with peers, as well as our industry expert, Dawn Kincaid. Space is limited to 30 participants for a high-value learning experience, so register today!
“You’ve won a foreign lottery!” “Get paid big money to work from home.” “You qualify for a $50,000 line of credit – just pay $8,000 in closing costs!” You’ve likely heard it all!
In this session, we will look at the current scams and schemes, address how to recognize and respond to potentially fraudulent activity, and how to educate your customers on avoiding becoming a victim.
We will discuss how to respond to fraud that’s attacking your institution and your customers from all angles: check fraud, wire fraud, loan fraud, debit card fraud, and more. Tools and resources will be provided to make those conversations go a little easier.
You’ll also learn procedural best practices for responding to fraud and suspected identity theft and be instructed on when, how, and to whom to report fraud.
What You’ll Learn
- Identify red flags for current types of fraud and scams facing your financial institution and your accountholders
- Recognize counterfeit checks before they become check fraud losses
- Understand UCC requirements for returning fraudulent checks
- Detail Reg E Error Resolution requirements for unauthorized transactions due to debit card or ACH fraud
- Determine the available course of action in responding to wire fraud
- Discuss risk management practices and controls
- Implement procedures for employees to report suspected instances of fraud
- Utilize provided tools to understand the reporting requirements and guidance of the Bank Secrecy Act, FTC, and other agencies
- Prepare for conversations with your customers concerning fraud, including your elderly accountholders
Who Should Attend
This informative session is designed for branch personnel, operations staff, fraud officers, risk managers, BSA officers, and compliance officers.