The challenges and stresses of 2020 and 2021 produced significant advances in bank operations, technology, and customer experience management. Bank responses elevated activities from ideas discussed at planning meetings to activities positioned to be part of ‘business as usual.’ This webinar examines five business practices that must be part of every organization’s core competencies. Five focal points that need to migrate from unique projects to simply part of daily culture.
Five things that must be addressed as business as usual:
- Talent management
- Business development
- Change management,
- Technology as a strategy
- Process improvement
A bonus topic will also be discussed:
5.1 Customer experience management
Target Audience: Senior managers and leaders, emerging leaders, mid to upper level managers