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How to Have Difficult Conversations Webinar


Fear and avoidance of conflict are the two most common reasons people refrain from having difficult conversations.  When performance or behavior issues go unaddressed, the problem continues and often gets worse.  This leads to mediocre outcomes, low morale, and costly turnover.   In this webinar you will learn how to set others up for success by clearly defining expectations.  You will be introduced to a structured 4-step process to have a meaning conversation.  This process focuses on asking questions and listening to others.  By partnering with the other person, together you will determine next steps.  This process promotes a successful conversation that doesn’t need to be conflict.

Target Audience:  Any team member that has to have challenging conversations