This program provides a review of both parts of the final Regulation F. The rules apply directly to financial institutions if the institution is collecting a debt owed to a third party or is collecting its own debt, but is using a different name. UDAAP and state law make FDCPA principles directly applicable to a financial institutions collecting its own debt. Financial institutions also have vendor management issues that arise when using third-party collectors. Failure to follow the rule when collecting debt in any of these scenarios can result in violations of Regulation F, UDAAP, or state law.
- When a financial institution is covered by the Fair Debt Collection Practices Act and Regulation F;
- Prohibitions regarding communication:
- At unusual or inconvenient times or places;
- With a consumer represented by an attorney;
- With a consumer with a consumer at his/her place of employment;
- After a consumer refuses to pay or provides a cease communication notice;
- With third parties;
- Rules regarding acquisition of location information;
- Prohibitions regarding:
- Harassing, Oppressive, or Abusive Conduct;
- False, Deceptive, or Misleading Representations or Means;
- Unfair or Unconscionable Means;
- Collection of Time-Barred Debts;
- Validation Notices;
- Disputes and Requests for Original-Creditor Information;
- Required Disclosures; and
- Electronic Disclosure Options.
Who Should Attend?
The program is designed for senior lending management, collection personnel, loan officers, compliance officers, and auditors. Whether new to the requirements of FDCPA and Regulation F or a seasoned veteran, this program provides a comprehensive review of the revisions.