To create an exceptional customer experience for depositors, calls centers must have effective people, effective internal processes, and effective information technology. In this webinar, call center managers will learn how to make these key factors work together and build a motivating work environment to deliver on the promise of world-class service.
What You’ll Learn
- Establish training curriculum for call center agents
- Determine and implement a call flow guide
- Build consistency between agents
- Decrease member dissatisfaction
- Reduce excessive call times
Who Should Attend
Call Center Managers, Trainers, Supervisors will all benefit from this webinar.