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New Accounts Study: A 4 Part Webinar

January 31, 2023 1:30 pm - 3:30 pm
February 7, 2023 1:30 pm - 3:30 pm
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In Part 1, we will look at the federal and state laws that underly our consumer accounts. In Part 2, we will cover: what is a fiduciary, how they are supposed to behave, and what is acting in the best interests of the owner. In Part 3, we will discuss how every state is unique in its estate issues and affidavits at death. Learn what is involved in a small succession. In Part 4, we will look at what the secretary of state requires when opening business accounts.

New Accounts Study Part 1: Consumer Accounts
December 8, 2022, 1:30 pm CST
During this session, we will look at the federal and state laws that underly our consumer accounts.

What You’ll Learn

  • Customer Identification Program
  • Customer Due Diligence
  • W9-and W-8 Review of our tax reporting requirements
  • Implementing interest reporting rules on Nonresident Aliens
  • Individual Ownership
  • Joint Ownership
  • Payable on Death
  • Powers of Attorney
  • Removing Names at divorce and death
  • Changing Ownership during our customer’s life cycle
  • Signature Card Danger Zones
  • Disclosures—When to give which disclosures for consumers

New Accounts Study Part 2: When One Person Acts for Another – Fiduciary Accounts
January 17, 2023, 1:30 pm CST
What is a fiduciary? How are they supposed to behave? What is acting in the best interests of the owner?

What You’ll Learn

  • Uniform Transfer to Minors Account
  • Guardian Account
  • Conservator Account
  • Social Security Representative Payee Account
  • Social Security Rep Payee—Dedicated Account
  • Social Security Rep Payee—Burial Account
  • Social Security Rep Payee—Collective Account
  • Veterans Federal Fiduciary Account
  • Formal Revocable Trust Account
  • Formal Irrevocable Trust Account
  • Bankruptcy Accounts
  • Quiz

New Accounts Study Part 3: When Your Customer Dies – Estates and Small Estate Affidavits
January 31, 2023, 1:30 pm CST
Every state is unique in its estate issues and affidavits at death. Learn what is involved in a small succession.

What You’ll Learn

  • Small estate affidavit
  • Opening an Estate Account
  • Can you pay a funeral home?
  • What happens with each account ownership at death
  • Handling checks at death
  • Who can do what when your account holder dies

New Accounts Study Part 4: Working through the Maze of Business and Nonprofit Accounts
February 7, 2023, 1:30 pm CST
During our business account training, we will look at what the secretary of state requires when opening business accounts.

What You’ll Learn

  • Sole Proprietorship
  • 3 types of Partnerships
  • Limited Liability Company
  • Corporations
  • Nonprofit Corporations
  • Nonprofit Organizations
  • IOLTA Accounts
  • Agent Accounts
  • Money Service Business
  • Multi-tiered Businesses

Who Should Attend
Customer service representatives, personal bankers, call center representatives, branch managers, tellers, branch operations, and training.