Cabbage Embraces Ever-Changing Banking Industry to Find Success
Megan Cabbage, chief operating officer at PCSB Bank, has accomplished several feats in her banking career. However, the one she is most proud of leading the implementation of a new digital banking platform at PCSB. “It was deeply fulfilling to know that our efforts had a tangible impact on improving the banking experience for our customers, empowering them to manage their finances more conveniently and securely,” she said.
Cabbage wants to remind those just starting in the industry to stay adaptable and to continuously seek new learning opportunities. “The banking industry is ever-changing, influenced by technological advancements, regulatory shifts and economic trends. It’s crucial to remain flexible and open-minded, ready to embrace new developments, and acquire new skills,” she added.
When looking back on your banking career, what achievement are you most proud of and why?
Leading the implementation of a new digital banking platform stands out as a significant achievement in my banking career because it involved driving innovation, improving operational efficiency, and ultimately enhancing the customer experience in a rapidly evolving digital landscape. The positive feedback received from customers and PCSB employees following the rollout of the digital banking platform was immensely gratifying. It was deeply fulfilling to know that our efforts had a tangible impact on improving the banking experience for our customers, empowering them to manage their finances more conveniently and securely.
What piece of advice would you give to your past self or to anyone considering a career in banking?
If I could advise my past self or anyone considering a career in banking, I would emphasize the importance of staying adaptable and continuously learning. The banking industry is ever-changing, influenced by technological advancements, regulatory shifts and economic trends. It’s crucial to remain flexible and open-minded, ready to embrace new developments, and acquire new skills. I would encourage prioritizing building strong relationships and networks. Success in banking often relies on effective collaboration and communication, both within your organization and with customers and vendors. Cultivating genuine connections can not only enhance your professional growth but also open doors to new opportunities and insights.
What is your best elevator pitch for why banking is a great career?
Banking offers a dynamic environment where you can merge financial expertise with interpersonal skills, making a tangible impact on individuals and businesses alike. It’s a field that constantly evolves, presenting new challenges and opportunities for growth. Whether you’re passionate about analytics, customer relations or innovation, banking provides a platform for you to thrive and contribute to economic progress. With its diverse career paths, from consumer lending to information technology, you can tailor your journey to align with your interests and ambitions. Banking offers a rewarding blend of finance, strategy and customer-focused service, making it an exciting and fulfilling career choice.
How does getting involved with the Iowa Bankers Association help you and your bank?
Involvement with the IBA can offer numerous benefits, for both individuals and banks. Networking, industry insights, advocacy, professional development, and community engagement are just a few of the benefits! The IBA offers various educational resources, training programs and workshops to enhance the skills and knowledge of banking professionals. Investing in continuous learning can help bankers stay competitive and advance in their careers. In addition, involvement with the IBA can strengthen banks position in the banking industry, foster professional growth among its employees and reinforce its commitment to serving customers and communities effectively.
When you’re not at work, what do you like to do most?
When I’m not at work, spending time with my family is top priority. My husband, Jason and I have almost nine-year-old twins, Reese and Ellie. They keep us on our toes with all their activities and interests. We also love watching all things baseball, cheering on the Nebraska Cornhuskers football team in the fall and spending quality time together.
What is a quote or guiding principle you live by?
Winston Churchill: “Success is not final, failure is not fatal: It is the courage to continue that counts.” This quote emphasizes the importance of resilience and perseverance in the face of both triumphs and setbacks. It reminds me to maintain a positive mindset, learn from every experience and keep pushing forward, regardless of the circumstances. In every situation, there are opportunities for growth, learning, and ultimately, success.