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Member Spotlight: Laura Streck

Streck: Be Humble and Kind in Banking

IBA Laurie Pic

Laura Streck knows how important it is to focus on customer service. “The importance of customer service is to always be humble and kind. This is what keeps customers coming back to your bank.” When she is the customer in her personal life, she always has empathy for the workers because she understands that sometimes the jobs can be hard.

Streck is a loan assistant and specializes in real estate loan processing and compliance at Shelby County State Bank in Mapleton. She does work on ag and consumer loan paperwork and fills in as a personal banker when needed.

What drove you to choose a career in banking?

After college I got married and my husband and I we moved to Omaha. I worked at Ameristar Casino for 12 years in Finance. We moved to back our hometown area when I was pregnant with our 3rd child. When it was time for me to return to work the banking industry fit my financing interests and gave me the ability to be available for my family’s needs. It turned out to be one of the best decisions I could have ever made!

What is your best elevator pitch for why banking is a great career?

Banking lets you help people build financial security and fulfill dreams that support our communities. This leaves me feeling fulfilled and happy!

How does getting involved with the Iowa Bankers Association help you and your bank?

The Iowa Bankers Association is a great resource for me and our bank to receive regulation updates, industry contacts, and great training opportunities.

When you’re not at work, what do you like to do most?

I love being with my husband and 3 children. We are really involved in our community and school activities together, but we also love to watch movies, play games, and spend time together.

What is a quote or guiding principle you live by?

Just to remember to be grateful every day for what I have because so many others have greater struggles that are harder than mine.